At Little Dutch Shop, we combine European design sensibility with family-focused service to ensure your baby essentials arrive beautifully and your shopping experience remains delightful. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We carefully prepare each order within 1-2 business days of receiving your payment.

Shipping Options

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (for orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Note: We ship worldwide except to some Asian and remote regions. International customers may be subject to customs fees which are the customer’s responsibility.

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unused condition with all tags attached
  • In the original packaging (especially important for baby bedding sets and nursery furniture)
  • Accompanied by your original receipt or order confirmation

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • Baby bath toys
  • Baby changing mats
  • Baby towels

Exceptions are made if these items arrive damaged or defective.

How to Return an Item

  1. Contact Us: Email our Houston-based customer care team at [email protected] within 15 days of receiving your order. Use our return request template below to ensure we have all necessary information.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and your Return Authorization Number (RAN).
  3. Package Your Item: Securely pack the item in its original packaging, including all tags and accessories. For baby duvet sets and bedding, please ensure all pieces are included.
  4. Ship Your Return: Mail your package to:
    Little Dutch Shop Returns
    2294 Gambler Lane
    Houston, TX 77032
    USA
    We recommend using a trackable shipping service as you’re responsible for the item until it reaches us.
  5. Receive Your Refund: Once we receive and inspect your return, we’ll process your refund within 5 business days.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Little Dutch Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item Name: [Product Name, e.g., “Floral Baby Duvet Set – 3 Years”]
  • Reason for Return: [Please specify: wrong size, defective, changed mind, etc.]
  • Preferred Resolution: [Refund / Exchange for [Product Name & Size]]
  • Order Date: [MM/DD/YYYY]
  • Receipt Number: [If available]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

  • Refunds will be issued to your original payment method within 5-7 business days after we receive and process your return.
  • Shipping fees are non-refundable (except for defective/damaged items)
  • International customers: Refunds will be issued in USD and may be subject to currency fluctuations
  • For exchanges, we’ll ship your new item once we receive the return (standard shipping times apply)

Damaged or Defective Items

If your baby gym, nursery furniture, or other item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all return shipping costs.

International Returns

For our customers outside the United States (excluding some Asian and remote regions):

  • You’re responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional customs charges
  • Refunds will exclude original shipping costs and any import taxes you paid

We strive to make every Little Dutch Shop experience as delightful as our European-designed baby products. If you have any questions about our shipping or return policy, don’t hesitate to contact our Houston team—we’re here to help your family with the same care we put into every product we create.