At Little Dutch Shop, we design our products with the same care we take in crafting our return policy—thoughtful, family-focused, and committed to your complete satisfaction. If you’re not entirely happy with your purchase of our baby essentials, we’re here to help.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unused condition with all tags attached
  • In the original packaging (especially important for baby bedding sets and nursery furniture)
  • Accompanied by your original receipt or order confirmation

Note on Hygiene Products: For the safety of all our little customers, we cannot accept returns on baby bath toys, baby changing mats, or baby towels unless they arrive damaged or defective. These hygiene-sensitive items must remain sealed for health reasons.

How to Return an Item

  1. Contact Us: Email our Houston-based customer care team at [email protected] within 15 days of receiving your order. Use our return request template below to ensure we have all necessary information.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and your Return Authorization Number (RAN).
  3. Package Your Item: Securely pack the item in its original packaging, including all tags and accessories. For baby duvet sets and bedding, please ensure all pieces are included.
  4. Ship Your Return: Mail your package to:
    Little Dutch Shop Returns
    2294 Gambler Lane
    Houston, TX 77032
    USA

    We recommend using a trackable shipping service as you’re responsible for the item until it reaches us.

  5. Receive Your Refund: Once we receive and inspect your return, we’ll process your refund within 5 business days.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Little Dutch Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item Name: [Product Name, e.g., “Floral Baby Duvet Set – 3 Years”]
  • Reason for Return: [Please specify: wrong size, defective, changed mind, etc.]
  • Preferred Resolution: [Refund / Exchange for [Product Name & Size]]
  • Order Date: [MM/DD/YYYY]
  • Receipt Number: [If available]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

Refunds will be issued to your original payment method within 5-7 business days after we receive and process your return. Please note:

  • Shipping fees are non-refundable (except for defective/damaged items)
  • International customers: Refunds will be issued in USD and may be subject to currency fluctuations
  • For exchanges, we’ll ship your new item once we receive the return (standard shipping times apply)

Damaged or Defective Items

If your baby gym, nursery furniture, or other item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all return shipping costs.

International Returns

For our customers outside the United States (excluding some Asian and remote regions):

  • You’re responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional customs charges
  • Refunds will exclude original shipping costs and any import taxes you paid

We strive to make every Little Dutch Shop experience as delightful as our European-designed baby products. If you have any questions about our return policy, don’t hesitate to contact our Houston team—we’re here to help your family with the same care we put into every product we create.